Legal

Privacy Policy

Effective date: 18 August 2026

PureDe Foods ("PureDe Foods," "we," "us," or "our") is a registered business based in Islamabad, Pakistan. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have — whether you're visiting this website, calling or messaging us to place an order, or getting in touch with a question or complaint.

Information We Collect

We collect information you give us directly, through the following channels:

  • Website contact form — your name, email address, and message when you submit our contact form. This is delivered to us via Web3Forms, a third-party form-delivery service; Web3Forms does not use this information for anything other than delivering your message to our inbox.
  • Phone calls and WhatsApp messages — when you call or message either of our business numbers (+92-334-8877770 for orders, +92-335-8877770 for complaints and queries), we receive your phone number and the content of what you send us, so we can process your order or respond to your query.
  • Order details — when you place an order, we collect what's needed to fulfil it: your name, delivery address, phone number, and order details (product, quantity).

How We Use Your Information

We use the information we collect only to:

  • Process and deliver your orders
  • Respond to your questions, feedback, or complaints
  • Keep accurate records of your account with us (e.g. delivery history, bottles held, payments) if you're a recurring customer
  • Improve our products and service

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

WhatsApp Business Messaging

We use WhatsApp's Business Platform to send and receive order-related messages on our business numbers. When you message us on WhatsApp, Meta (WhatsApp's parent company) processes that message to deliver it to us, under Meta's own WhatsApp Business Policy. We use the content of these messages only to take and fulfil your order or respond to your query — we do not use them for any other purpose.

Data Retention

We keep order and customer records for as long as reasonably needed to maintain accurate business and delivery records, and to meet our legal and tax obligations. You can ask us to review or delete information we hold about you at any time using the contact details below.

Your Choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. If you'd rather not have your WhatsApp messages processed this way, you're welcome to call us instead.

Changes to This Policy

We may update this Privacy Policy from time to time as our business or the services we use change. The effective date at the top of this page reflects the last update.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach out to us: